Refund policy
🔁 Return & Refund Policy
Last updated: July 2025
We’re a small-batch brand — Brooklyn built, body-butter bold, and candle-crafted with care. Because of the personal nature of our products, all sales are final.
We do not accept returns, refunds, or exchanges at this time.
Please double-check your order before submitting — and don’t hesitate to reach out if you need help before you buy.
🚚 Wrong Item or Damaged Delivery?
Mistakes happen. If you received the wrong item or your order arrived damaged, email us within 3 days of delivery with your order number and a photo of the issue. We’ll make it right.
📧 brooklyngirlbathco@gmail.com
🧴 Skin Sensitivities
Our whipped body butters are made with high-quality oils, but every skin is different. Please review the ingredients listed on each product page before ordering. Brooklyn Girl Bath Co. is not responsible for allergic reactions or skin sensitivity.
📦 Pre-Orders & Custom Bundles
Pre-orders and made-to-order bundles cannot be changed or canceled once submitted. Please review your order carefully.