Orders typically ship within the timeframe listed on the Shipping Policy page. During launches, restocks, or high-volume periods, processing may take a bit longer. We’ll always communicate if delays come up.

It’s possible, especially during warmer months or in hot climates. Our butters are made with natural oils and butters, which soften with heat. Melting does not affect the quality, safety, or performance of the product.

No worries. A melted or softened butter is still perfectly safe to use. Just place the jar upright at room temperature or in the refrigerator for a short time and it will firm back up naturally.

Not at all. The scent, benefits, and skin-loving properties stay the same. Texture may change slightly, but the product works exactly as intended.

During extreme heat, we may include insulation or ice packs at our discretion. Because ice packs melt quickly in transit, they are not a guaranteed solution, especially for long-distance shipments.

At this time, we do not offer custom shipping methods. We ship with care and transparency so you know exactly what to expect before placing your order.

If your item arrives physically damaged, leaking, or unusable, contact us within 48 hours of delivery with photos and your order number so we can help.

Because melting is a natural response to heat and does not impact product quality, melted items are not eligible for refunds or replacements. We appreciate your understanding and encourage checking the Shipping Policy for full details.