📦 Shipping Policy

Brooklyn Girl Bath Co.

We don’t just deliver glow — we deliver with care. Here’s everything you need to know about how your candles, butters, and bundles make their way from our hands to your doorstep.

📍 Where We Ship

We currently ship anywhere in the United States.
At this time, we do not offer international shipping.

🚚 Processing Time

All products are handmade with intention and packed with love.
Please allow 5–7 business days for processing before your order ships.

During restocks, holidays, or launch periods, processing may take longer — but we’ll always keep you updated via email.

✨ Shipping Rates

We offer four delivery options:

  • BK Standard (3–5 business days): $6.95
  • BK Express (1–2 business days): $12.95
  • Free Shipping on all U.S. orders over $75
  • BK Girl Hand Delivery – Advocate Health Teammates (Charlotte Only): $8.00

Shipping times do not include processing time.
Hand delivery is only available for pre-approved local orders from Advocate Health teammates in Charlotte, NC.

📬 Tracking Your Order

As soon as your order ships, you’ll receive a tracking number by email.
Didn’t see it? Check your spam or promotions folder just in case.

Still need help? Email us at brooklyngirlbathco@gmail.com and we’ll take care of you.

🎁 Pre-Orders & Restocks

Pre-order items will have an estimated ship date listed on the product page and in your confirmation email.

If your order includes both in-stock and pre-order items, everything will ship together once all items are ready.

📦 Packaging Promise

We package every order Brooklyn-style — thoughtfully, beautifully, and bold.

Expect:

  • Muslin bags
  • Branded kraft boxes
  • Handwritten notes (just leave one at checkout)

Everything is packed with the same energy we put into the product itself.

🧼 Lost or Damaged Orders

Once your package is handed off to the carrier, we are no longer responsible for shipping delays, loss, or damage — but we’ll always support you in making it right.

If your order arrives damaged or gets lost in transit, reach out to us within 7 days of delivery and we’ll help file a claim or issue a replacement when eligible.

That’s how we move — Brooklyn bold, Charlotte thoughtful, and built with love from the borough to your block. 🕯️🧴📦